SLA & DPA

Service levels and processing commitments for enterprise engagements.

Service Availability

Target uptime and support windows are defined per package.
Planned maintenance is communicated in advance.
Incident updates follow severity-based communication cadence.

Support Response Targets

P1: Immediate triage and active incident coordination.
P2: Same-business-day investigation and containment guidance.
P3/P4: Scheduled handling within normal support windows.

DPA Coverage

Our Data Processing Addendum can cover processing purpose, subprocessors, confidentiality, security controls, and retention obligations for customer data.

Breach Notification

For confirmed incidents affecting customer data, notification timing and required details follow contractual and regulatory obligations.

Audit & Evidence

On request and under NDA, we provide operational evidence relevant to contracted controls and obligations.

Need custom SLA terms?

Enterprise and regulated customers can request custom service levels, escalation paths, and DPA clauses during onboarding.

Request SLA/DPA Pack